Privacy Policy

1. Introduction

ubeen.to ("the Service") is developed and operated by Ubeen Studios LLC ("we", "us", or "our"). This Privacy Policy describes how we collect, use, store, and protect your information when you use our website and related services.

2. Information We Collect

Account Information

• Name and email address provided through sign-in
• Profile photo URL from your sign-in provider
• Username you choose or that is generated for your account

Usage Data

• City guides you view, create, edit, or bookmark
• Ratings you submit on guides
• Credits consumed when generating AI-assisted content
• Subscription tier and billing status

Technical Data

• Browser type, device type, and operating system
• Pages visited and features used (via Google Tag Manager)
• Cookies and session tokens (see Section 5)

3. Authentication

The Service uses email and social sign-in options for authentication. We never receive, store, or have access to your passwords for third-party providers. Authentication sessions are managed securely and stored in our database.

4. How We Use Your Information

• To authenticate your identity and provide access to the Service
• To store and display city guides and travel content you create
• To manage your credit balance and subscription
• To personalize your experience (bookmarks, ratings)
• To improve the Service's performance, stability, and features
• To communicate important updates related to your account

5. Cookies

We use cookies and similar tracking technologies for authentication sessions and analytics. You will be presented with a cookie consent notice on your first visit. You may withdraw consent at any time by clearing your browser cookies, though this may affect functionality such as staying signed in.

6. Data Storage and Security

Your data is stored using industry-standard cloud infrastructure with encryption in transit and at rest. We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

7. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share data only in the following circumstances:

• With service providers who assist in operating the Service (including RevenueCat for subscriptions, and AI infrastructure providers for guide generation) under strict data processing agreements
• When required by law, regulation, or legal process
• To protect the rights, safety, or property of Ubeen Studios LLC, our users, or the public

8. Subscriptions and Payments

Subscription payments are processed through third-party payment providers. We do not directly collect or store payment card information. Subscription status is managed via RevenueCat.

9. Data Retention

We retain your account data for as long as your account is active. If you request account deletion, we will remove your personal data within 30 days, except where retention is required by law. Public guides you have created may remain visible in anonymized or de-attributed form unless you request their removal. Anonymized analytics data may be retained indefinitely.

10. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or export your personal data. You may also withdraw consent for data processing at any time by deleting your account. To exercise these rights, contact us at the address below.

11. Children's Privacy

The Service is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13, we will take steps to delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of the Service after changes constitutes acceptance of the revised policy.

13. Contact

Ubeen Studios LLC
1209 Mountain Road PL NE, STE N
Albuquerque, NM 87110
https://ubeen.to
contact@ubeen.to